First, meet and greet your chosen character indoors in our events chalet and have your photo taken. Photos and photo gifts are available to purchase at the photo desk after your character meet and greet.

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Changing your booking & cancellations: If you login or create an account during checkout you'll be able to change your booking up to 12 hours before your visit at no charge. If you make changes to your booking after this time then fees may apply. We regret that no refunds can be given for cancellations made by you at any time. If we cannot operate for any reason you will be given the option to change your tickets for another date or receive a full refund.